Mobile Self-Service Customer Satisfaction Increasing Demand

Improving customer satisfaction means fostering online services that allow consumers to help themselves — especially in mobile, where demand for such tools continues to rise. The Zendesk Benchmark study released Thursday 8 August 2013 reveals that the percentage of consumers accessing self-service content from their mobile device rose by 50% in the past year. In…

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Apple iPhone 5 connector to make accessories obsolete – Telegraph

The iPhone 5, Apple’s next generation iPhone expected to go on sale around October, will come with a 19-pin connector port at the bottom instead of the proprietary 30-pin port “to make room for the earphone moving to the bottom”, the sources said. It would mean the new phone would not connect with the myriad…

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