Mobile Self-Service Customer Satisfaction Increasing Demand

Improving customer satisfaction means fostering online services that allow consumers to help themselves — especially in mobile, where demand for such tools continues to rise. The Zendesk Benchmark study released Thursday 8 August 2013 reveals that the percentage of consumers accessing self-service content from their mobile device rose by 50% in the past year. In…

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iPad’s Smart Cover Might Get Its Own Flexible Display

A patent application filed by Apple reveals an interesting possible development of iPad’s Smart Cover, which may get a display of its own down the road. The application, originally filed in August 2011 and made public today, describes “thin flexible display technology” which can be integrated into the cover. This secondary display, Apple believes, would…

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