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Why is the Olympic ticketing website so bad?

Submitted by on 5 August, 2012 – 3:04 pmNo Comment | 3,813 views

There seems to have been a complete lack of usability testing for the website and how the search was set up was never going to work for the majority of users. If like me you wanted to find tickets available on days where I would not lose a days pay as well as the cost of the day out, was impossible. You had to know the venue or sport. What would have been more useful is all london locations or an exclusion for instance if you really did not want to attend a particular sport.

No thought was given to make it an inclusive website if you are visually impaired, or suffer from any kind of impairment or just a silver surfer you stood little chance of getting tickets. Although the latter could spend the required number of hours trawling through looking for tickets they could buy but then finding out there were none. Worse still was perhaps being lulled into believing that there were reasonably priced tickets only to find that you were sponsoring the Greek debit.

I live so close to the venue that we are included in the park restrictions yet the restrictions of being able to buy resonable priced seats has eluded me so far. It appears I am not the only one to suffer:  Why is the Olympic ticketing website so bad? | Econsultancy.


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